Frequently asked questions
About Campden BRI
Q What does Campden BRI do?
A
We provide the food and drink industry with the practical scientific, technical and advisory services needed to ensure product safety and quality, process efficiency and product and process innovation. See more.
Q How do I apply to work at Campden BRI?
A
As an ever–developing company, Campden BRI frequently has job opportunities for those interested in furthering their career. Details of current opportunities are available on our current opportunities page.
Q Who are the management team at Campden BRI?
A
Information about our management team can be found on our management team page. Legally the Directors of Campden BRI are the Board.
Q How do I apply to be a member of the Campden BRI Board?
A
Representatives from member companies interested in joining the Board should contact Pete Headridge.
Q Is there on-site WiFi?
A
Yes we have WiFi at our Chipping Campden and Leamington Spa sites.
Q How do I contact the consumer tasting panel?
A
Simply send an email to consumer panel and we'll contact you as soon as we can about your query Further details on the tastingfood website.
Q How can I contact Campden BRI?
A
Our general email enquiry address is support@campdenbri.co.uk, for our Chipping Campden site you can contact us on +44(0)1386 842000, our Leamington Spa consumer centre via email at support@campdenbri.co.uk and Hungary on +(36) 1 433 14 70. Full contact details here.
Q Do you have on site parking?
A
We do at our Chipping Campden, and Budapest sites. At Leamington Spa there is a nearby multi–storey car park.
Q Do you have an electric charging point for my car?
A
Yes we do at our Chipping Campden site, just ask at reception and they will direct you to the charge point. We don't yet have charging facilities at our other sites.
Q How do I get to your site?
A
All location and contact details are available on our contact us page.
Q Where can I find information about local accommodation
A
Visit our accommodation page for Chipping Campden, Gloucestershire.
Q Can I get to you by train?
A
The nearest station for our Chipping Campden site is Moreton-in-Marsh. For our Leamington Spa site, the nearest station is Leamington Spa, a 5-minute walk from the consumer centre. Further details can be found on our contact page.
Q Where can I find your 9001/UKAS-17025/ORETO certificates and schedules?
A
Copies of our 9001/UKAS-17025/ORETO certificates and schedules can be found here.
Using campdenbri.co.uk
Q How do I create a sign in for campdenbri.co.uk
A
If you are a Campden BRI member you can register for access to the member only areas of our website. Follow the instructions at: Register page. Any problems please email membership@campdenbri.co.uk or call +44(0)1386 842186 our membership team will be happy to assist you.
Q I can't find what I'm looking for on your site, what can I do?
A
You can use our search page at: search campdenbri.co.uk. Or please email support@campdenbri.co.uk or call +44(0)1386 842000 our support team will be happy to assist you.
Q Where is your website privacy policy?
A
Go to our privacy notice. Or please email support@campdenbri.co.uk or call +44(0)1386 842000 our support team will be happy to assist you with any specific query.
Q How do I request to receive or change the information from Campden BRI?
A
Go to our newsfeeds and subscriptions page.
Q Do you have a site map?
A
Yes, please go to our site map page.
Q How do I reset my password?
A
Please follow the instructions on our request password reset page. Any problems please email membership@campdenbri.co.uk or call +44(0)1386 842186 and our membership team will be happy to assist you.
Q Do you use cookies on your website? Can I turn them off?
A
Yes we do, go to cookie policy page. This page also provides information about how we use cookies, how to adjust them and switch them off.
Q Where are your terms of use for campdenbri.co.uk?
A
Go to terms of use page.
Q Where do I sign in/log in?
A
Go to sign in page. Any problems please email membership@campdenbri.co.uk or call +44(0)1386 842186 and our membership team will be happy to assist you.
Q How do I get preferential member rates/member price on purchases?
A
If you are purchasing training events or publications at campdenbri.co.uk and you are signed in your preferential member rate will automatically be applied. Any problems please email membership@campdenbri.co.uk or call +44(0)1386 842186 and our membership team will be happy to assist you.
Membership
Q Can you give me an overview of Campden BRI?
A
We offer unrivalled technical expertise and support for any company in the food, drink and allied industries – a global community more than 4000 member companies in over 90 countries, ranging from tiny startups through SMEs to large global organisations. We work with all of the top 10 UK retailers, the top 15 global food and drink manufacturers and many of the world’s biggest brands.
You're our top priority as a member, and we're here to provide support, services and resources tailored to your needs. Whether it's quick, free enquiries or keeping you informed, we are here to help.
Membership provides the reassurance of knowing we are here if you need us, and we have a team of over 250 technical experts who you can rely on.
Q What is a Member Service Account (MSA) and how can I use it?
A
Visit the Member Service Account page to understand more about MSA.
Q How do short enquiries work, can I use my MSA?
A
For short enquiries you can call our experts free of charge. Longer enquiries can be paid for by using your Member Service Account.
Q How much does membership cost?
A
Membership fees are based on a number of factors including: your company´s business activities; where you are based (UK or elsewhere); how many sites and employees you have; and your annual turnover. Whatever you pay us as a membership fee we give you 20% of it back as a credit to start your Member Service Account. For a no obligation free quotation complete our enquiry form.
Q What do I get with my membership?
A
See our membership benefits page for a breakdown of our membership benefits.
Q Can "Start–up" businesses join?
A
Yes, we offer Associate Membership for start-ups and very small businesses. This is our lowest fee at £850.00 + VAT. For further information email membership@campdenbri.co.uk or call +44(0)1386 842186 our membership team.
Q Who is eligible for membership?
A
Any organisation operating within the food and drink supply chain. Organisations offering competitive services are not considered eligible for membership.
Q How do we access your experts?
A
Our enquiry handling team act as a central point of contact which means that they will ensure that you get to the appropriate experts as quickly as possible.
What members value most is the easy access to our technical, scientific and regulatory experts. As a member you can contact them free of charge for up to 20 minutes (free short enquiry).
Of course, not all queries can be answers within the 20 minute window – if the query goes over (e.g. to research the question, seek advice, or provide a full email answer) then members will usually use their Member Service Account (MSA) to pay for that time. You can check your balance at any time via our website, in the ‘my account’ area where you will find your MSA balance.
As well as free short enquiries and access to preferential rates, members also receive 20% of your membership fee back as a credit to spend with us.
Q Who else is in membership?
A
We currently have in the region of 4,000+ companies in membership from 90+ counties, see who else is a member.
Q How do you keep members up to date?
A
We appreciate that members need to keep up-to-date with trends and new technologies within the food industry. As well as a range of opt-in newsfeed emails that you can select for yourself on our website, you will also receive our free fortnightly regulatory update (Food Law Alerts).
Q How else can we keep up to date?
A
The best way of keeping in touch with issues affecting the food and drink industry is by attending our Member Interest Groups (MIGs). We have 15 different groups and they meet regularly twice per year (Spring and Autumn) to discuss the latest thinking on key topics and challenges relevant to each individual group.
Q Where can I get a copy of your logo?
A
Members wishing to highlight their membership of Campden BRI, on their website or literature, are entitled to use a special version of the Campden BRI logo designed for this purpose. We are also happy to link to members' websites from ours.
Q I've never been to Campden BRI when can I come and visit?
A
Members are always welcome to visit us to see our facilities and meet our experts. New members are offered an introductory online meeting to get to know us and learn how to make the most of their membership. If you would like to arrange a visit please email membership@campdenbri.co.uk or call +44(0)1386 842186 our membership team.
Member Interest Groups
Q What is a Member Interest Group (MIG)?
A
The Member Interest Groups (MIGs) are made up of representatives from Campden BRI member companies. Find out about meeting aims, how to get involved, who else attends, or contact our MIGs manager
Q How can I join a MIG?
A
Please complete and submit our request to join a MIG form, or contact our MIGs manager.
Q Where can I find MIG agendas and minutes?
A
You will need to sign in to access minutes and agendas start here and select the MIG you are interested in. From the individual MIG page you will be prompted to sign in, when you click to open the document you want. If you have queries contact our MIGs manager
Q When is the next round of MIGs?
A
Go to MIGs home to find out more.
Q How many MIGs are there and can I join more than one?
A
There are currently 13 MIGs, and yes you can join more than one. Sign in to access a full range of FAQs relating to the MIGs or contact our MIGs manager.
Q What is the Scientific and Technical Committee (STC)?
A
The Scientific and Technical Committee (STC) steers Campden BRI´s scientific and technical activities at a strategic level. It also oversees the Member Interest Group (MIG) system. Read more.
Training and publications
Q How do I get preferential member rates on purchases?
A
When you purchase on our website make sure that you are signed in. Your discount will automatically be applied if you are signed in and a member. Also see how to set up my username and password.
Q How do cancel or change a training event booking?
A
You may transfer, postpone or cancel a booked training or course event, see sections 4,5 and 6 in our terms and conditions. Or email training@campdenbri.co.uk or call +44(0)1386 842000 and our training team will be happy to help.
Q Where can I find a list of available guidelines and publications?
A
All of our publications are listed on our website, see books and publications. Or you can email publications@campdenbri.co.uk or call +44(0)1386 842000 publications officer who will be happy to help.
Q How can I track or cancel my publications order?
A
Please email publications@campdenbri.co.uk or call +44(0)1386 842000 our publications officer who will be happy to help.
Q Where are your terms and conditions?
A
All of our terms and conditions are listed here. This includes supply of goods and services, purchase of goods and services, training courses, conditions of hire and membership.
Q Where can I find out about upcoming courses and training events?
A
A full listing of all our upcoming training courses and events is available here. Or email training@campdenbri.co.uk or call +44(0)1386 842000 and our training team will be happy to help.
Research
Q Where can I find out about Campden BRI research projects?
A
On our research projects page.
Q Where do I find copies of R&D reports?
A
Access the output of our research from 1995 to present day. View reports.
Services
Q What technical services do you offer?
A
The major reason for using Campden BRI is our breadth and depth of expertise. We know a lot about a lot. From the building of the factory and the design of the equipment within it, through the manufacturing process itself and the associated issues with ingredients and packaging, to the testing of final product for sensory, chemical and microbiological properties, we can help. See more...
Q Can you help with our product development process?
A
We have knowledge of ingredients, processing techniques, packaging materials, legislation and consumer demands and preferences. We also have a product development kitchen and extensive pilot plant facilities, so that ideas can be evaluated from the ideas stage onwards. Product development services.
Q Where can I find information on your analysis and testing services?
A
As well as the well-known food analysis areas such as chemical and microbiological analyses, We have extensive expertise in the analysis of the physical properties of foods, the identification of chemical, microbiological and physical contaminants (e.g. glass, insects, stones and metal), determining whether a food is what its label says it is, and the evaluation of how a product tastes and what the consumer thinks of it. Read more...
Q Do you offer cereal, milling and baking services?
A
Yes, from the authenticity and classification of the raw material and the milling and grain processing of the flour, through the whole range of wheat and flour research services to the testing of the physical properties of the ingredients and the development of the final products, we can offer help with ingredient suitability, product formulation and processing conditions. Find out more...
Q What food manufacturing and processing services do you offer?
A
We have extensive pilot plant facilities that can be harnessed to investigate the preservation processes of heating, chilling and freezing, and drying, as well as the 'nuts and bolts' of product development - ingredient preparation, product formulation and packaging development. Find out more...
Q Where can I find out what microbiology/microbiological services you offer?
A
As well as routine microbiological analysis to determine levels of microorganisms in foods, we can identify what the organisms are, and whether they will affect the shelf-life of the food, as well as investigating the source of any contamination problems. We can evaluate real factory scenarios in our newly commissioned Microbiology Process Hall, and can also offer advice if you have a problem with virus contamination. Microbiology services.
Q Do you undertake work with petfood?
A
We offer support in the consistent supply of safe, nutritious and palatable products for pets. This support can help you meet the many demands of legislation, animal nutrition, retailers and customers, and we can help you with pet food development and reformulation, the consumer and sensory aspects of pet food, pet food analysis, pet food packaging, pet food processing trials and regulations and regulatory advice. More on pet food services.
Q Can you help with regulatory enquiries?
A
We deal with questions relating to all aspects of food law – from additives, labelling and marketing claims through specific product enquiries to weights and measures and packaging issues. Find out more...
Q Where can I find information on your brewing and malting services?
A
We have extensive pilot plant facilities for malting and brewing research, as well as specialist product development, sensory and auditing capabilities and expertise relating to brewing yeast microbiology, and other aspects of brewing technology. We can also help you with brand protection, environmental issues and we offer a complete range of analytical services. Brewing and malting services.
Q What services do you offer for food packaging?
A
We have a range of packaging analysis and testing facilities and can conduct a broad range of packaging investigations including microbiological, microscopic, chemical, sensory and migration and taint analysis and can advise on legal compliance.More about packaging services.
Q What hygiene services do you offer?
A
As the acknowledged leading experts in food hygiene, we can help you design your factory or food service area, and offer advice on the design of equipment within it, and how to arrange it. Food hygiene services
Q Where can I find information about your chemistry and biochemistry services?
A
We help you with whatever issues you face, from demonstrating that the food is what it says it is, through understanding nutrient content and the components that make it taste good – or bad – to detecting natural toxins and allergens and contaminants, such as pesticides and packaging migrants. Find out more...
Q How can I submit samples?
A
Use our template to create your label for submission. Or if you have enquiries contact our support team Create your label here.
Q Do you have on–site pilot plants?
A
We have over 3000m2, of plant covering product development, thermal processing, emerging technologies, milling and baking, malting and brewing, and soft drinks, and chilled and frozen products. Visit our online pilot plant.
Q Can you help with structure and physical properties of foods?
A
Yes we can, We have a range of instrumental methods for objective characterisation of food structure and physical properties. These are useful for applications such as new product development, benchmarking, reformulation and specification. Find out more...
Q Where is information about your foreign body identification services?
A
We are able to identify many different types of foreign bodies, using our extensive expertise and suite of state–of–the–art equipment. More about foreign bodies
Q Where can I find information about nutrition and health services?
A
We offer specific expertise in product development, and in nutritional analysis, we can help in investigating how the consumer will react to new concepts, flavours and health messages, advise on the legislation surrounding nutrition labelling and the use of nutrition and health claims, and support the preparation of health claim dossiers. More on nutrition and health services.
Q Can you help with allergen issues?
A
The range of potential problems with allergens is wide, we can help you decide what these are and carry out analyses to see if a hazard exists in your products See the tests available.
Q Do you work with raw materials?
A
We are the people to contact with questions on raw material production systems and post-harvest operations, including pesticide issues such as pesticide taint testing, and how the agricultural production and distribution chain should be managed and monitored. See more.
Q What services do you offer in the area of product safety?
A
We offer services to help you to maintain and manage your product safety throughout its entire journey, we can help assure the safety of your product when it reaches the consumer.
Q Where will I find information about your quality management services?
A
As well as our world-famous HACCP services for food manufacturers and the agricultural industry, we offer help in risk and crisis management and in optimising quality in the food laboratory, through our CLAS (Campden Laboratory Accreditation Scheme) service. Find out more...
Q Where is information about your sensory and consumer services?
A
From using expert tasters to scientifically describe the characteristics of the food, to statistically analysing results from consumer questionnaires, we can help you understand your food better. Find out more...
Q Where can I find out about your technical information services?
A
As well as having expertise in actually sourcing and interpreting information, Campden BRI can provide experts in specific areas of food science and technology. More about technical information services.
Q Do you undertake services for wines and spirits?
A
We can provide help at all stages, from the grape to the consumer, with advice on different fermentation techniques, different yeast strains, ageing, and wood treatment. See more...
Q Where can I find information relating to new/emerging technologies?
A
We have a long running research project looking at new technologies for food and drink manufacturing. We also have some general information about some of the technologies we are evaluation Read articles...