On Demand E-learning FAQs and support

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Log-in information for the eLearning will be sent to you in an email once your purchase has been processed and you have been enrolled on the Learning Management Platform. Please allow up to 24 hours (next working day), for this to happen.

Your username for accessing Campden Learning will be your email address. If this doesn’t work, please email training@campdenbri.co.uk who will be able to resend the details to you. Please allow up to 24 hours (next working day) for a response to your email.

If you are trying to log into Campden Learning for the first time, check to see if you have received an email containing the username you should be using. Please check your junk inbox as well.

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If you are unable to log-in, please contact training@campdenbri.co.uk who will verify that you are enrolled and check your log-in credentials. Please allow up to 24 hours (next working day) for a response to your email.

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If you need to reset your password an email will be sent to the email address used when enrolling on the course. For any problems, please contact training@campdenbri.co.uk who will check your log-in credentials. Please allow up to 24 hours (next working day) for a response to your email.

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One common reason for not being able to log-in is that the username and/or password were entered incorrectly. Try to log-in again and remember that the username and/or password may be case sensitive. If you still can’t log-in, select the “Forgot password” or “Reset password” link on the log-in page and check your email for the reset password link email, follow the instructions to reset your password

For any problems, please contact training@campdenbri.co.uk who will check your log-in credentials. Please allow up to 24 hours (next working day) for a response to your email.

Alternatively, you may be unable to log-in due to an expired password. If you think your password has expired, click “Reset Password” on the log-in page to update your password.

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If you are receiving a message that your account has been locked, this means that you have unsuccessfully attempted to log-in to Campden Learning six times. Try logging in again in 15-30 minutes.

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Once logged into Campden Learning, you will be on the home page, to access a course select a tile showing in the ‘My Courses’ displayed.

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If you have only enrolled for the course within the last 24 hours, the booking may not be processed yet. Your course should be visible within 30 minutes of an online payment; however, it can take up to 24 hours. If there is still no course after this time, please contact training@campdenbri.co.uk

If you enrolled on the course more than 4 months ago it will no longer be available for you to access without purchasing again.

Note: If you are a member and have not paid online, your enrolment will not be processed until an invoice can be issued. These will be processed during standard UK office opening hours. Log-in details will be issued once the payment method has been submitted.

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On Demand E-learning content is only available for 4 months from when you enrolled on the course (date of purchase). After 4 months the learner access will be deactivated.

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A learner once enrolled on course cannot transfer their log-in to another learner. Log-in details for Campden Learning are not permitted to be shared with another learner.

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Log into your course and click on awards where your certificate will be available to download as a PDF.

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At the end of the course you will have the opportunity to leave feedback. We encourage all learners to complete the feedback form which can be found on the course page.

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If you are having problems with the content, please contact training@campdenbri.co.uk for further assistance.

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A learner once enrolled on a course can access this at any time.

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Yes, the Campden Learning platform will bookmark your progress enabling you to return to where you left off and complete at your own pace.

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The dashboard has a short time delay in showing the module as complete. If you refresh the screen this will complete the module and allow you to continue with the course.

On rare occasions, the module fails to communicate completion with the Campden Learning platform, if this happens simply revisit the summary of your completed module and select the exit button. On returning to the Campden Learning platform the module should have registered as completed and unlocked the next module.

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On Demand E-learning courses that have been completed will show on your homepage once logged into the platform.

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To see your progress, log into the Campden Learning platform, click on your course and select ‘Content’ from the navigation bar to display the course progress for each module.

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Learners can print a progress report from the course by clicking on ‘My Brightspace’, selecting ‘Class Progress’ and selecting ‘Content’.

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You are not able to share your profile on Campden Learning with other learners.

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Learners can access the course on multiple devices including; computers, laptops, tablets, and mobile phones. Please see below for information on supported browsers.